Privacy Policy

PAYMENT OPTIONS
 

Please note that the currency currently used for transactions at Staffkart is in Malaysia Ringgit (MYR). Please refer to the details as below for your payment options.
Domestic: Payment must be made before item delivered. Staffkart accepts payment as below.
 
Payment Method 1:
Internet Banking
You can pay for your order through an automatic debit to our bank accounts with Internet Banking. With this option, you can cash in to any of the following banks: Maybank (Maybank2u), CIMB bank (CIMB clicks), and Public Bank. Staffkart offers the convenience of Internet banking anytime, anywhere.
 
To pay for the Items purchased on Staffkart:
1) Add the products to your shopping cart and check-out.
2) Choose Payment Method as "Maybank2u" or "CIMB clicks" or "Hong Leong Bank" for Bank transfer or;
3) Check your order and "Confirm" it. You will receive a confirmation e-mail from StaffkartMY within minutes.
Payment method 2:
Credit Card
Credit card Accepted: MasterCard and Visa Card.
Your credit card will be charged only when your order is processed and confirmed.
 
To pay for the Items purchased on Staffkart:
1) Add the products to your shopping cart and check-out.
2) Choose Payment Method as "MASTER" or "VISA" for Bank transfer or;
3) Check your order and "Confirm" it. You will receive a confirmation e-mail from Staffkart within minutes.
Kindly take note that you must obtain your 3D secure password/pin before proceed to pay if you are using a credit card issued by the following bank:
·         AllianceBank

·         Bank Islam

·         CIMB Bank / Direct Access

·         EON Bank

·         Hong Leong Bank

·         HSBC Bank

·         Maybank

·         MBF

·         Public Bank

·         RHB Bank

·         Standard Charted

·         Bank Rakyat



Import Duties, Taxes and Other Customs Related Charges
Please take note that your order may subject to taxes and other import duties. All such additional charges will not be reflected in the Shopping Cart or Order Confirmation, and therefore will be borne by you.

In addition, Staffkart will not be responsible for orders that are not able to clear your local customs for whatever reason. Therefore, make sure the titles you order comply with your local laws. We recommend that you check with your local customs office for further information.
 
Staffkart will list all items (brief info only) and its value on a customs form, which will be attached to the delivery box.

Is it safe to use credit card in your website?
Paying with your credit card is safe and easy at Staffkart!
Your credit card details are protected when you send the details to us over the Internet using our secured server. We use industry-standard SSL to encrypt your details.
 
For all credit card order, we will confirm your purchase once we are able to contact card owners and verified their details. Please add this in our payment terms for credit card. Under certain circumstances, further details such as credit card statement (header only, with holder's name and credit card number clearly shown) and fixed line number will be requested by Staffkart management for further verification.
 
Staffkart reserved the rights to cancel or reject any transaction. 
 
 

Privacy Policy
As a result of your consent, AXLE & OLIO SOLUTIONS SDN. BHD (A&O) Philips partner that run the www.staffkart.com and Philips group companies may contact you with promotional communications via email, SMS and other digital channels, such as mobile apps and social media. To be able to tailor the communications to your preferences and behavior and provide you with the best, personalized experience, we may analyze and combine your personal data. This data may include:
Data you give us:
Data that you want to actively share with us such as: your name, date of birth or age, email address, physical address, country, gender, phone number, social media profile.
Data we get from your interactions with A&O Data about your interactions and usage of the A&O and Philips digital channels, such as social media, websites, emails, apps and connected products. This data may include: IP address, cookies, device information, communications you click on, location details, and websites you visit  AXLE & OLIO SOLUTIONS SDN. BHD. and Philips will give you the opportunity to withdraw your consent at any time.
Cancellations & Refund Policy
If you cancel your order(s) before it ships from our warehouse, a refund or store credit will be initiated, minus 3.0% from total transaction fee as our refund processing fee. We require a cancellation request to be submitted within 1 hour upon your order submission in order for a cancellation prior to goods shipment by emailing us at customer.service@axleolio.com or phone 03-77336595 or Whatsapp +6012 832-2070
If you cancel your order after the product has been shipped, we will refund the full amount of the purchased price of the product, minus 4.5% from total transaction fee as processing and logistic fee that we incurred to process the order. If you have accepted the product, refund will not be entertained.
Refund can be processed in case of return or cancellation. We will update you via email once your refund has been approved by our finance department and submit to the bank for processing within 7 working days.
You will receive your refund amount according to individual bank’s processing time.
Exchange & Return Policy
1.     If you find that the items you have ordered are damaged (broken packaging) upon delivery, please report to customer.service@axleolio.com or phone 03-77336595 or Whatsapp +6012 832-2070 within 24 hours from the date you receive the product with supporting evidence and order number. 
2.    If your product package has been opened (broken seal), kindly do not receive it as all products come in sealed, closed package. please report to 
customer.service@axleolio.com or phone 03-77336595 or Whatsapp +6012 832-2070 within 24 hours from the date you receive the product with supporting evidence and order number. 
3.     If any product is missing from your order, please report to our Customer Service team at 
customer.service@axleolio.com or phone 03-77336595 or Whatsapp +6012 832-2070 within 24 hours from the date you receive the product with supporting evidence and order number and we will attend to your report.
4.    For Dead on Arrival (DOA) items, the appliance will need to be sent to Philips Authorized Service Center for further checking and validation on the DOA. Shop.Philips.my will advise accordingly once we have received diagnosis report from technician on the root cause of failure. 
5.    In the unlikely event of product failure after usage during the warranty period, please send the appliance to Philips Authorized Service Center for the needful repairs to be performed. When claiming repairs under warranty, customers are required to provide the Philips Warranty card and tax invoice. Philips Warranty only covers manufacturer defect and not user induced defect.  For further clarification on the Philips Warranty coverage, please refer to Philips Warranty Policy and Philips Warranty Card.

6.    Staffkart offers return policy for the following reason :  
            1.    Wrong product received
            2.    Change mind 

Please note that all incorrect merchandise must be reported within 2 days of upon receiving the merchandise. If we are notified of an incorrect item(s) after this timeframe, we will be unable to process your request. 
Requirements for returns are as follows:
            1.    You have proof of purchase (order number and tax invoice).
            2.    The goods must be in new condition and returned in their original and unopened packaging along with all original accessories (including manuals, warranty cards, certificate of  authenticity) and any free gifts received with it. Packaging must not be defaced or damaged in any way. 
            3.    The product must not have been used or installed or had any data inputted.

www.staffkart.com  reserves the right to reject the product if the product returned is in unsatisfactory condition, or the above terms are not met.
7.    Goods are ineligible for a return applied:
            1.    Goods are physically damaged or broken caused by abuse or misuse of the product or by environmental conditions that are not in conformance with the recommended operations of the product.
            2.    Goods have been tampered or  refurbished or modified in terms of software/ hardware.
            3.    In the interests of hygiene: Personal Care Items (Shavers, Electronic Toothbrush, Grooming) Breastfeeding & Child Care Items (Breast Pumps, Feeding Bottles, Soothers, Teats, Drinking bottles & Trainer cups) cannot be returned unless they are new, sealed, unopened, unused and in their original packaging.
            4.    Once Used:  All Electrical appliances, Lighting, TVs, Projectors and Audio Products 
8.    All return products will go through an evaluation process which takes up to 10 working days. The evaluation will be done by Philips Authorized Service Center. Philips Malaysia Warranty Policy does not provide immediate 1 to 1 exchange. For repairable defect will be proceed repair, not replacement. However, this can be under discretion of Philips Malaysia. 
Please refer to the support page on Philips Malaysia website for more information on the warranty policy: (http://www.support.philips.com/pageitems/master/countries/MY/Warranty_Document_Malaysia_English.pdf).

9.    You will be responsible for all return shipping costs and we recommend that you send your return with a tracking number because www.staffkart.com will not be responsible for lost returns. 
10.    If you have any questions on our return policy, please contact our Customer Service team at 
customer.service@axleolio.com or phone 03-77336595 or Whatsapp +6012 832-2070
Philips Service Center
Philips Malaysia
Customer Care Line: 1800 880 180
Email:  pceinfo.my@philips.com
Link:https://www.philips.com.my/c-w/support-home/support-contact-page.html
Operating hours: Monday to Friday 9:00 am to 6:00 pm, Saturday 9:00 am to 1:00 pm
Register your warranty online here